TeraSys was founded in 2007 in Honolulu, Hawaii. We take our mission seriously, which is to solve problems that are mission critical for our customers. But we also make sure not to take ourselves too seriously, because life's really too short for that!
The TeraSys way
We're huge believers in the power of collaboration, and this style extends to how we work with our customers. We build close relationships with our customers, which is one of the chief reasons why over 70% of our business is through repeat business and customer referrals.
We also do whatever we can to raise the bar for customer service. It amazes us how many companies exist today where it is clear leaders don't take care of front line employees, because it's equally clear that the front line employees don't care about the customers that are keeping them in business. We make it a point to ensure the customer's journey with us is unforgettable (in a good way!)
We embrace flexible work. Everyone's busy today so work needs to evolve to support work-life integration. Our employment philosophy is simple: As long as you're delivering on your tasks, we'll flex with your schedule needs and arm you with the tools you need to succeed, including working from home.
The Agile Way
The Agile Manifesto, at first blush, seems like another management fad. However, once you've "lived" Agile, it's hard to work any other way. Agile requires a high level of dedication and continuous learning but offers the ability for businesses to focus on delighting customers. Agile permeates everything we do, from how we execute projects to how we manage our business operations.
Leveraging the Brand Equity of the Aloha State
Being founded in Hawaii provides us with a unique opportunity to leverage one of the world's best known brands, the Aloha Spirit.
Aloha is uniquely associated with Hawaii and evokes images of paradise, generosity, and hospitality. We have designed our Customer Service policies to reflect the concepts and feelings of Aloha, making us able to offer our Customers unique, unforgettable Customer Service experiences that they cannot find anywhere else in the world.
Whether you come to our Hale (home) or we are visiting yours, rest assured you will never forget what it means to do business with TeraSys where you can enjoy the benefits of innovative solutions and world-class hospitality.